Delivery Info
At GiftHampersMelbourne, we offer flat rate shipping on all orders, nationwide using StarTrack freight carriers and private couriers in Melbourne Metro areas. Shipping information will be supplied when orders are despatched with tracking information.
When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation to have your gift delivered as close to your preferred day as possible.
Standard vs Express Shipping
Choosing Express Delivery at $17.95 guarantees that your order will leave our warehouse the same day when placed on a business day, before 2pm AEDT or the next business day if placed after 2pm AEDT. Our Standard Delivery at $14.95 will leave our warehouse in 1-2 Business days.
Once your package is dispatched from our warehouse we estimate next business day delivery to most places in Australia. Please be aware that, as we use third party couriers, we cannot guarantee next day delivery on any order. While we aim to get your gift delivered on your preferred date, we dispatch on the advise of our freight provider.
Where the address is located in a rural area, delivery of your gift may take an extra day or two.
Please note products labelled with “Special Order” will require up to two business days for this product to be available for your gift.
Same Day Delivery
This service is available to selected Melbourne Metro areas only and incurs a delivery fee of $19.95. Orders for this service must be placed by 12.00pm AEDT.
Please note products labelled with “Special Order” will require up to two business days for this product to be available for your gift.
Early and/or Late Deliveries
While we endeavour to deliver your gift on your preferred day, please note that all delivery dates are estimated. There may be times when your order may arrive early – StarTrack may have exceeded their service in this instance, and delays may also occur. These occurrences are few, and we do sincerely apologise if this happens and understand it is not an ideal transaction.
Please note that we do not offer refunds or compensation on orders that arrive within four business days of the preferred delivery date selected. All other compensations are processed on a case-by-case basis.
Redirection
If your order needs to be re-directed to a different address than the one provided, a fee of $19.95 ($9.95 for Melbourne Metro) applies. Delays of re-delivery of 24-48 hours are to be expected in these circumstances.
Authority To Leave
At Hampers Galore, we encourage Contactless Delivery. If the recipient is not home or at the delivery address upon delivery, where appropriate, our courier provider will leave the package at the delivery address and provide proof of delivery. Packages will not be left if the courier driver doesn’t deem it a safe place to leave the package. If this occurs, you may receive notification that your package has been dropped off at your local Post Office for collection. If re-delivery is required, please note that a re-delivery fee may apply.
Delivery Queries
If you have any queries on your delivery, please contact our Customer Service team at info@melbournegifthampers.com.au or 1300 459 569. All queries need to be submitted within three weeks of your order being processed and shipped.
Please be aware that longer delivery times are to be expected in peak periods, natural disasters, acts of god, and pandemics. All these issues are out of our control and we are not liable for delays that arise from these.
Christmas Deliveries
While we aim to deliver the same quality of service we offer throughout the year, during this particularly busy time of year we cannot guarantee all orders placed within a week of 25th December be received before Christmas. This is partly due to expected delays with freight movements across Australia over the holiday period. Orders placed between 23rd December and 9th January will be processed on the next business day.
If you have any questions regarding Christmas Deliveries, please feel free to contact us at info@melbournegifthampers.com.au
Cancelling Orders
If you no longer wish to send your gift, please contact us within 1 hour of placing the order. Orders are processed quickly and we cannot guarantee to cancel your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your cancellation.
If a request to cancel your order is made after your order has been despatch we will contact our couriers to request a return of the item, however please note that this may not be possible. If the item is successfully returned to us this will incur a $19.95 return fee and the remainder of the cost will be refunded. If there is a change of mind after the order has been delivered, then all the items must be returned to our warehouse at the customer’s own cost and all items must be unopened and undamaged. Once the returned items are received by our warehouse, a refund may be issued. Please contact us for further information. Orders that have already been delivered and cannot be cancelled and returned are not eligible for refund.
Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email info@ melbournegifthampers.com.au and our customer service team will be in contact with you on opening on the next business day.
Amending Orders
If you would like to amend your order, please contact us within 1 hour of placing the order – please note our business hours are Monday to Friday, 9am – 5pm AEDT. Orders are processed quickly and we cannot guarantee to make changes to your order without charges once it is already in production, particularly with personalised items. If personalised items have been processed, fees may apply to your amendment.
Please note our business hours are Monday to Friday, 9am – 5pm AEDT. If your order was placed outside of business hours, please email info@melbournegifthampers.com.au and our customer service team will be in contact with you on opening on the next business day.
SOME FAQ's
We offer flat rate of $14.95 delivery Monday to Friday Australia wide.
Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm. Unfortunately, we cannot specify an exact time of day for delivery on our Courier services.
Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names, tower numbers and hospital wards, etc. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. So please triple check before placing your order!
If you would like your gift to arrive the following day, make sure you place your order before 2PM AEDT. Your order will be shipped out the same day for estimated delivery on the next business day wherever possible. Please note that some rural areas may be delayed in delivery.
Yes we do! Email info@melbournegifthampers.com.au to discuss your individual needs. Minimum order quantities apply.
Sure can! However delivery is limited to the Inner Suburbs of Melbourne with a deadline of 12PM AEDT and a fee of $19.95. Give us a call on 1300 459 569 to check.
We can deliver to Metro Melbourne on the weekend if you place your order before 2pm AEDT on Friday. A delivery fee of $19.95 applies to all weekend deliveries. Please contact us to see if you're delivery address falls into our weekend delivery area.
If no one is home, our Courier will leave the parcel at the premises but only if they think it safe to do so. If it's too hot and there's no safe place to leave your delivery, the gift may be taken back to the Courier depot and a calling card left at the premises for your recipient to arrange redelivery or pick up. Please note that this may incur a fee.
Unfortunately, we do not currently deliver overseas.
While we do recommend someone be home to receive the gift, we also know it isn't always possible.
If no one is home, the courier will either leave the parcel in a safe place, or if they feel it isn't safe to do so, they will bring the parcel to a drop-off location, like your local Post Office for collection. This is standard practice.
No, sorry. We don't ship internationally.
Absolutely. You can order a gift from anywhere in the world and have it delivered to someone special anywhere in Australia.
Now that is a shame! While we can guarantee that your gift leaves our warehouse in its best condition, unfortunately there are occasional damages during transit. If this happens, we ask that you send us a photo of how your gift was received so we can launch an investigation with our freight provider.
We'll review your order and come up with a suitable plan for your damaged gift.
Please take a photo of what you received and send it to us to investigate.
We do occasionally need to send some Make Your Own Hampers in multiple boxes due to the quantity of products you've gifted.
It is your responsibility to inform us if a hamper has not been delivered, been delivered damaged or of items missing. When notified we will launch and investigation straight away to find out the reason for your defunct gift.
We do not issue refunds for early or late deliveries. As we state clearly on our site, all delivery dates are estimates only.
For more information, please review our Returns & Refunds policy.
You can call us on 1300 459 569, Live Chat, Email customerservice@hampersgalore.com.au or DM us via our Social pages.
If you have any further questions, please contact us at info@melbournegifthampers.com.au or 1300 459 569